Maintenance Management

Dedicated to Achieving Your Fleet Goals

An organization committed to ensuring that you maintain a compliant, reliable, and cost-effective fleet, our Maintenance Management Experts are here to support all aspects of your fleet operation – rooted in a robust proprietary technology platform that provides unparalleled fleet analytics that allow for data driven fleet decisions and metrics driven accountability.

PM Currency &
D.O.T. Compliance

24/7
Call-Center

Vendor
Management

Cost Reporting &
Data Analytics

PM Currency &
D.O.T. Compliance

24/7
Call-Center

Vendor
Management

Cost Reporting &
Data Analytics

A PM Program Designed for You

A thorough Preventative Maintenance Program is the foundation of any fleet maintenance organization; compliance & consistency is paramount. We work with you to understand your fleet and implement proper PM intervals, specifications, and objectives. We then relentlessly manage our field operations team to ensure our customers are maintaining proper PM Currency – guaranteeing a well-maintained fleet and avoiding costly repairs down the road.

D.O.T. Compliance Assurance

Are you prepared for a D.O.T. audit? Our number-one Maintenance Management objective is that every unit on the road is within compliance – no exceptions. Every time we manage or perform a service on a unit, we ensure that it is D.O.T. complaint; but compliance management does not end there.

We manage and log all maintenance & service records, technician certifications, and DVIR inspections for every unit in your fleet. This is all stored in our customer-facing database, WebWrench®; giving you easy access to your maintenance records from anywhere.

Here When You Need Us

We proudly operate a 24/7 Call-Center housed at our corporate office in Indianapolis – giving you One Call, One Source for everything from scheduled services to breakdowns. Our established preferred vendor network can handle any situation thrown at them, including:

  • Mechanical Malfunction
  • Tow Service
  • Warranty Management
  • Tire Service
  • Glass Service
  • Accident Management

Quick, Easy, Efficient

Our team of Fleet Dispatch Experts diagnose the situation and determine the best course of action; whether that be to dispatch Dickinson Mobile Technician, or one of our preferred vendors, we will have your unit up and running in no time – all while providing you with real-time updates every step of the way.

One Vendor to Manage, Not Hundreds

We work with thousands of established vendors, ensuring that they have the proper insurance requirements, technician certifications, pricing, and ultimately meet our service quality standards. As a Maintenance Management partner, we will ensure your fleet is taken care of by the best providers in industry.

Consolidated Invoice Management

Our team of maintenance experts’ audit each invoice before we issue payment. We then deliver a clean, timely, consolidated invoice to our customer, and store the service record for compliance records and spend analysis reporting.

Delivering Fleet Success

Working together with our customers toward a common goal is the focus of our Maintenance Management organization – and your maintenance budget is no exception. With our robust data analytics, we spot trends before they become a costly problem. Our team is consistently managing, analyzing, and reporting on several KPIs such as: Out of Service Data, Breakdown Data, and VMRS Spend Analysis.

Your Strategic Fleet Partner

When we see negative trends start to occur, our team immediately takes action. Working together with our customers, we implement strategic initiatives to increase fleet reliability and decrease maintenance costs.
“I receive regular calls from your team and they are always pleasant and professional, specifically last night I received a call from Nancy regarding a couple of trucks in Bakersfield and Santa Maria Ca. needing clarification on direction.

I truly appreciate the attention to detail and the willingness to ask questions to arrive at the right solution. Your team is amazing!”
John T. Moe, Region Fleet Manager, Nestle
“Your tech John did an excellent job today, went right to work and was more than accommodating to the terminals needs. That’s exactly what we need in the BNG terminal. He should be commended for a job well done.
Steve Cea, VP Northeast Region, UPS Freight
“It was great to have your team engaged throughout the week and support any issues or concerns we had as it relates to our fleet. In short, all routes left the DC on schedule. This was one of the largest moves Kellogg has partaken in, to date, and it went off without any fleet issues. We will continue to look to Dickinson as a solution to our fleet maintenance requirements and suggestions on how to save money as we move into next year.”
Kevin Drouin, VP of Sales, Kelloggs

Experience Fleet Maintenance Excellence

Define

We work to understand your company, your objectives, and your fleet goals and expectations

Design

We build a maintenance program tailored to fit your fleet needs using a variety of our core services

Deliver

We ensure consistent, quality service nationwide – reducing your costs and increasing your fleet’s uptime

Refine

We continuously analyze your fleet data trends and collaborate on performance-improvement & cost-saving initiatives

How Can We Help You?

Contact Us