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Maintenance Select

After several years in business, we found that our customers wanted more from us than just maintenance.  They were looking for a company that would work with them, that would build together, and would help them manage their fleet. We knew there was a service void in the truck repair business and went to work to fill that void. We needed to make it easier to get trucks fixed. First we figured out that mobile service was the answer to making it easier to get trucks fixed, and began building a mobile service fleet. We heard our customers say they wanted to better control their fleet costs, so we developed WebWrench, an online system for our customers to manage their costs. We knew communications would be an issue with our mechanics working at night unsupervised, so we bought them all I-pads and developed TRAIT which is our software to manage their activities and communicate with our customers. We packaged all of this together and called it Maintenance Select. The first large account we signed 4 years ago was for 4500 trucks which challenged us more. We committed to set up a national network of mobile trucks to go to their locations and service their fleet. A task no other company had ever tried. We met that challenge, and it made us a better, stronger company. In 2013 we signed another large national account with 3500 reefer trucks. We finished rolling out service to them in December. That got us into the reefer business, and created a 24/7 hour call center for them. Some of the advantages they enjoy under our Maintenance Select Program are: Monthly consolidated electronic billing PM tracking for 90%+ currency Nightly mobile service to their branches Electronic communications nightly with local management Third party management with any work that is outsourced And we aren’t stopping there…our IT department continues to working daily to develop more programs to help our customers.
 

Fleet Management

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Value Proposition
  • One company: DFS-Manages your fleet and does the repairs
  • Mobile on-site service: Convenience and cost savings
  • Consistent: Pricing and service nationwide
  • WebWrench®: Our on-line PM and cost tacking software. If you don’t track it, you can’t control it
  • TRAIT™: Our handheld computers that provide you with consistent and timely billing, nightly communications, and technical apps.
  • Maintenance excellence: Quality, communication, safety
Measuring fleet performance for effective fleet management Maintenance Select is the fastest growing segment of our business with 19,000 vehicles under contract. With the demand on businesses today, companies need to focus on running their business and leaving their fleet maintenance to the experts. Finally, you have a company you can trust!  
  Services included with Dickinson Fleet Management:
  • Mobile on-site PM’s and repairs
  • Full-service facilities for major repairs and accident damage
  • Preventative Maintenance tracking
  • Cost tracking and budgeting
  • Internet access to fleet performance information
  • Quarterly fleet reviews
  • Account assigned to an Account Manager
  • Estimates for all repairs
  • Nationwide breakdown service 24/7
  • Nationwide accident management
  • PM’s budgeted and billed monthly, based on cost and number of PM’s
  • Preferred rates
  • Priority service and turn time
  • PM inspections
  • D.O.T. inspections and Maryland certifications
  • Labor discount
  • Emergency roadside service
  • Internet access
  • WebWrench®
  • TRAIT™
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